DE
Experienced team. High Technology.
The greatest combination.
We help companies deliver world class customer services.
Our areas of expertise
CX Platform
We are here to create the best Customer Experience. Speech Analytics, Text Analytics, CSAT and more...
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BPO
Business Process Outsourcing with a very experienced team. We provide the latest versions of the best technologies in the field.
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CPM Platform
Corporate Performance Management Platform: Qua Services enables enterprises to monitor employee's performances and processes quality in real time.
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Digital
Activate digital channels and improve customer services in your organisation. Improve operational productivity and sales conversions.
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Speech
We design and implement advanced speech technology, achieving improved customer experience with cost advantages.
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Analytics
Analyse your customer interactions to measure the agent performance, to improve customer experience and understand your customers’ trends and expectations.
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Consultancy
With more than 30 years of experience in the international contact centre market, we offer consultancy services in many areas such as the establishment of your contact centre, security and user experience design.
Learn MoreWe help companies deliver world class customer services.
“The initial stage of any project is to understand and analyse the needs of our customers. We propose solutions specific to our customer needs and we always aim to become a valued and strategic partner.
Our values are TRUST, QUALITY and COLLABORATION…
Tarkan Ersubaşı
Procat CEO
Our focus is on user experience design while building the bridge between technology and people. We design our projects end-to-end by mainly focusing on user experience, matching the technology to the way your customers think and behave, so that we ensure the highest customer satisfaction as well as cost-effectiveness.
Ufuk Betiner Önengüt
UX & UI Designer
We increase service quality and enable a unique customer experience for our clients. We do this by utilising the power of innovative technologies in both domestic and international operations.
Eniz Akdağ
Chief Commercial Officer
The main goal of our R&D centre is to raise standards across multiple disciplines in the contact center environment. To meet this challenge, we produce value-added software. Our team focuses on understanding the needs of our customers and developing bespoke services to address these needs. Our team is highly skilled, and they are continually trained and assessed to ensure that our customers are supported at the highest level.
Engin Bıçakçı
Professional Services & R&D Director
When your customers speak, we’re all ears. Simply through their voices, we recognise what they say, verify who they are and analyse what they want. We increase the automation capabilities of your company while enhancing the customer experience with our human centered approach.
Taylan Kapan
Speech Services Director
We provide high-quality and extremely cost-efficient native language services to our customers operating in international markets. We reflect their brand values, quality standards and vision. Currently, we provide this native language service in Turkish, German, English, Dutch, French, Polish, Arabic and Russian.
Philip Moran
Chief Business Development Officer
In all of our operations, our aim is to create happy customer experiences. We use the latest technologies and services to create cost-effective solutions. We deliver exceptional customer experience journeys that have a positive impact on both our customer and their customers
Mustafa Murat Gül
Chief Operating Officer
We strive to be closer to our customers than ever. So close that we can advise them what they need before they realize it themselves...
Murat Sav
Chief Experience Officer
7+
Foreign Languages
2100+
Installed seats
100+
Projects
40+
Satisfied Customers
Our Latest Projects
We all know the quality is the best business plan. Our motto is happy employees, successful projects and satisfied customers.
Meet Our Specialists
Our people and their experience
are the most important parts of our perfect combination.
Cemal Arık
Digital Transformation Solution Architect
Cemal Güllüoğlu
Senior Director, Digital Transformation
Mims Talsi
Director, Business Development
Mustafa Murat Gül
Chief Operating Officer
Evren Akbulut
Senior Director, Engineering Services
Eniz Akdag
Chief Commercial Officer
Philip Moran
Chief Business Development Officer
Ufuk Betiner Önengüt
Senior Director, UX/UI Design
Engin Bıçakçı
Senior Director, Professional Services / R&D
Taylan Kapan
Senior Director, Speech Services