{"id":2311,"date":"2018-10-15T14:00:19","date_gmt":"2018-10-15T11:00:19","guid":{"rendered":"http:\/\/procatint.com\/?page_id=2311"},"modified":"2019-06-17T12:10:36","modified_gmt":"2019-06-17T09:10:36","slug":"cpm","status":"publish","type":"page","link":"https:\/\/procatint.com\/de\/?page_id=2311","title":{"rendered":"CPM"},"content":{"rendered":"[vc_row css=”.vc_custom_1525264435845{margin-top: -40px !important;}”][vc_column][rev_slider_vc alias=”qua-services”][\/vc_column][\/vc_row][vc_row][vc_column][bpt_spacing height=”50px”][\/vc_column][\/vc_row][vc_row][vc_column offset=”vc_col-md-6″][bpt_image_layers interval=”800″ transition=”1100″ values=”%5B%7B%22thumbnail%22%3A%222324%22%2C%22image_animation%22%3A%22slide_up%22%2C%22image_order%22%3A%221%22%7D%2C%7B%22thumbnail%22%3A%222326%22%2C%22image_animation%22%3A%22slide_right%22%2C%22image_order%22%3A%221%22%7D%2C%7B%22thumbnail%22%3A%222325%22%2C%22image_animation%22%3A%22slide_left%22%2C%22image_order%22%3A%221%22%7D%5D”][\/vc_column][vc_column offset=”vc_col-md-6″][bpt_spacing height=”44px”][bpt_spacing height=”44px”][bpt_spacing height=”44px”][vc_row_inner][vc_column_inner offset=”vc_col-lg-offset-1 vc_col-lg-11″][bpt_custom_text css_animation=”none” text_color=”#4f4f4f” font_size=”34″ line_height=”130″]\n

Qua Services f\u00fcr ein besseres Teammanagement.<\/span><\/h2>\n[\/bpt_custom_text][bpt_spacing height=”24px”][bpt_custom_text css_animation=”none” text_color=”#4f4f4f” font_size=”20″ line_height=”170″]Procat\u2018s Corporate Performance Management-Plattform Qua Services erm\u00f6glicht Unternehmen die Leistung ihrer Mitarbeiter und Qualit\u00e4t ihrer Prozesse in Echtzeit zu \u00fcberwachen.<\/span>[\/bpt_custom_text][bpt_spacing height=”1px”][vc_column_text css_animation=”none”][\/vc_column_text][bpt_spacing height=”22px”][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/4″][bpt_counter counter_align=”center” icon_type=”image” thumbnail=”2848″ title_size=”28″ count_value_weight=”600″ count_value_size=”58″ count_value_color=”#dd9933″ count_title=”Jahre Branchenerfahrung” count_value=”25″ custom_count_value_color=”true” custom_icon_bg_width=”90″ custom_icon_bg_height=”90″ count_suffix=”+”][bpt_spacing height=”40px”][\/vc_column][vc_column width=”1\/4″][bpt_counter counter_align=”center” icon_type=”image” thumbnail=”2847″ title_size=”28″ count_value_weight=”600″ count_value_size=”58″ count_value_color=”#dd9933″ count_title=”Jahre Entwicklung” count_value=”3″ custom_count_value_color=”true” custom_icon_bg_width=”90″ custom_icon_bg_height=”90″ count_suffix=”+”][bpt_spacing height=”40px”][\/vc_column][vc_column width=”1\/4″][bpt_counter counter_align=”center” icon_type=”image” thumbnail=”2846″ title_size=”28″ count_value_weight=”600″ count_value_size=”58″ count_value_color=”#dd9933″ count_title=”Verschiedene Module” count_value=”7″ custom_count_value_color=”true” custom_icon_bg_width=”90″ custom_icon_bg_height=”90″][bpt_spacing height=”40px”][\/vc_column][vc_column width=”1\/4″][bpt_counter counter_align=”center” icon_type=”image” thumbnail=”2845″ title_size=”28″ count_value_weight=”600″ count_value_size=”58″ count_value_color=”#dd9933″ count_title=”Aktive Nutzer” count_value=”2000″ custom_count_value_color=”true” custom_icon_bg_width=”90″ custom_icon_bg_height=”90″ count_suffix=”+”][\/vc_column][\/vc_row][vc_row][vc_column][bpt_spacing height=”100px”][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” equal_height=”yes” content_placement=”top” parallax=”content-moving” parallax_image=”2833″][vc_column][bpt_spacing height=”65px”][bpt_custom_text css_animation=”none” text_color=”#ffffff” font_size=”40″]\n

Unser Ziel <\/span><\/h3>\n[\/bpt_custom_text][bpt_spacing height=”16px”][bpt_custom_text css_animation=”none” text_color=”#ffffff” font_size=”25″ line_height=”170″]\n
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Qua Services wurde vor drei Jahren entwickelt, um ein faireres Pr\u00e4mien- und Managementsystem auf der Grundlage von Echtzeitdaten bereitzustellen.<\/span><\/p>\n<\/blockquote>\n[\/bpt_custom_text][bpt_spacing height=”46px”][vc_row_inner][vc_column_inner width=”1\/2″ offset=”vc_col-md-3″][bpt_info_box ib_layout=”left” css_animation=”bounceIn” icon_type=”font” icon_font_type=”type_fontawesome” icon_fontawesome=”fa fa-flag” icon_color=”#ffd13d” icon_color_hover=”#ffffff” title_color=”#ffffff” content_size=”14″ content_color=”#cdcdcd” ib_title=”Eine Plattform” ib_content=”Verwalten Sie Ihre gesamte Transaktion in einer einzigen Anwendung.” custom_icon_color=”true” custom_icon_bg_width=”40″ custom_icon_bg_height=”40″ custom_title_color=”true” custom_content_color=”true” custom_icon_size=”60″][bpt_spacing height=”46px”][bpt_info_box ib_layout=”left” css_animation=”bounceIn” icon_type=”font” icon_font_type=”type_fontawesome” icon_fontawesome=”fa fa-window-restore” icon_color=”#ffd13d” icon_color_hover=”#ffffff” title_color=”#ffffff” content_size=”14″ content_color=”#cdcdcd” ib_title=”Erstellen Sie schnelle und einfache Formulare” ib_content=”Neue Formulare, Pr\u00fcfungen, Sonderberichte etc. gestalten.” custom_icon_color=”true” custom_icon_bg_width=”40″ custom_icon_bg_height=”40″ custom_title_color=”true” custom_content_color=”true” custom_icon_size=”50″][bpt_spacing height=”46″][\/vc_column_inner][vc_column_inner width=”1\/2″ offset=”vc_col-md-3″][bpt_info_box ib_layout=”left” css_animation=”bounceIn” icon_type=”font” icon_font_type=”type_fontawesome” icon_fontawesome=”fa fa-plus-square-o” icon_color=”#ffd13d” icon_color_hover=”#ffffff” title_color=”#ffffff” content_size=”14″ content_color=”#cdcdcd” ib_title=”Zeit und Kosten sparen.” ib_content=”Integriert in Genesys Pure Connect.” custom_icon_color=”true” custom_icon_bg_width=”40″ custom_icon_bg_height=”40″ custom_title_color=”true” custom_content_color=”true” custom_icon_size=”60″][bpt_spacing height=”46px”][bpt_info_box ib_layout=”left” css_animation=”bounceIn” icon_type=”font” icon_font_type=”type_fontawesome” icon_fontawesome=”fa fa-power-off” icon_color=”#ffd13d” icon_color_hover=”#ffffff” title_color=”#ffffff” content_size=”14″ content_color=”#cdcdcd” ib_title=”Drill & Down-Funktion” ib_content=”Es hilft Ihnen, Details zu erreichen und Berichte einfach zu teilen.” custom_icon_color=”true” custom_icon_bg_width=”40″ custom_icon_bg_height=”40″ custom_title_color=”true” custom_content_color=”true” custom_icon_size=”60″][bpt_spacing height=”46″][\/vc_column_inner][vc_column_inner width=”1\/2″ offset=”vc_col-md-3″][bpt_info_box ib_layout=”left” css_animation=”bounceIn” icon_type=”font” icon_font_type=”type_flaticon” icon_flaticon=”flaticon-graphic-1″ icon_color=”#ffd13d” icon_color_hover=”#ffffff” title_color=”#ffffff” content_size=”14″ content_color=”#cdcdcd” ib_title=”Faires Pr\u00e4miensystem” ib_content=”Ein auf echten Daten basierendes Pr\u00e4miensystem.” custom_icon_color=”true” custom_icon_bg_width=”40″ custom_icon_bg_height=”40″ custom_title_color=”true” custom_content_color=”true” custom_icon_size=”60″][bpt_spacing height=”46px”][bpt_info_box ib_layout=”left” css_animation=”bounceIn” icon_type=”font” icon_font_type=”type_fontawesome” icon_fontawesome=”fa fa-tachometer” icon_color=”#ffd13d” icon_color_hover=”#ffffff” title_color=”#ffffff” content_size=”14″ content_color=”#cdcdcd” ib_title=”Bedienungsfreund-liche Oberfl\u00e4che” ib_content=”Manager k\u00f6nnen den Betrieb regelm\u00e4\u00dfig und genau \u00fcberwachen.” custom_icon_color=”true” custom_icon_bg_width=”40″ custom_icon_bg_height=”40″ custom_title_color=”true” custom_content_color=”true” custom_icon_size=”60″][bpt_spacing height=”46px”][\/vc_column_inner][vc_column_inner width=”1\/2″ offset=”vc_col-md-3″][bpt_info_box ib_layout=”left” css_animation=”bounceIn” icon_type=”font” icon_font_type=”type_fontawesome” icon_fontawesome=”fa fa-users” icon_color=”#ffd13d” icon_color_hover=”#ffffff” title_color=”#ffffff” content_size=”14″ content_color=”#cdcdcd” ib_title=”Anpassbares Design” ib_content=”Bietet die Flexibilit\u00e4t, auf Tablets und Smartphones zu arbeiten.” custom_icon_color=”true” custom_icon_bg_width=”40″ custom_icon_bg_height=”40″ custom_title_color=”true” custom_content_color=”true” custom_icon_size=”55″][bpt_spacing height=”46px”][\/vc_column_inner][\/vc_row_inner][bpt_spacing height=”62px”][\/vc_column][\/vc_row][vc_row][vc_column][bpt_spacing height=”52px”][bpt_custom_text css_animation=”none” text_color=”#4f4f4f” font_size=”36″]\n

End-to-End-<\/span><\/h3>\n

Leistungsmanagement<\/span><\/h3>\n[\/bpt_custom_text][bpt_spacing height=”52px”][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/4″][bpt_info_box ib_align=”center” css_animation=”bounceIn” icon_type=”image” thumbnail=”3113″ title_tag=”span” title_size=”25″ subtitle_tag=”div” content_size=”18″ content_color=”#4f4f4f” custom_icon_bg_width=”180″ custom_icon_bg_height=”180″ custom_content_color=”true”][vc_empty_space height=”12px”][bpt_custom_text text_color=”#474747″ font_size=”18″]\n

Bewerten Sie die Anrufe oder Jobleistung der Benutzer und erstellen Sie Ergebnistabellen anhand der Qualit\u00e4tsformulare, die Sie selbst definiert haben.<\/span><\/p>\n[\/bpt_custom_text][vc_empty_space][vc_empty_space height=”12px”][\/vc_column][vc_column width=”1\/4″][bpt_info_box ib_align=”center” css_animation=”bounceIn” icon_type=”image” thumbnail=”3114″ title_tag=”h4″ content_size=”18″ content_color=”#4f4f4f” custom_icon_bg_width=”180″ custom_icon_bg_height=”180″ custom_content_color=”true”][vc_empty_space height=”12px”][bpt_custom_text text_color=”#474747″ font_size=”18″]\n

Pr\u00fcfungen mit den gew\u00fcnschten Zeit- und Antwortoptionen erstellen. Benutzer benoten. F\u00fcgen Sie die Pr\u00fcfungsergebnisse in die Leistungskarte ein.<\/span><\/p>\n[\/bpt_custom_text][vc_empty_space][\/vc_column][vc_column width=”1\/4″][bpt_info_box ib_align=”center” css_animation=”bounceIn” icon_type=”image” thumbnail=”3111″ title_tag=”h4″ content_size=”18″ content_color=”#4f4f4f” custom_icon_bg_width=”180″ custom_icon_bg_height=”180″ custom_content_color=”true”][vc_empty_space height=”12px”][bpt_custom_text text_color=”#474747″ font_size=”18″]\n

Benutzerleistungstabellen mit selbst definierten Kriterien, Formeln und Datenquellen erstellen.<\/span><\/p>\n[\/bpt_custom_text][vc_empty_space][\/vc_column][vc_column width=”1\/4″][bpt_info_box ib_align=”center” css_animation=”bounceIn” icon_type=”image” thumbnail=”3115″ title_tag=”h4″ content_size=”18″ content_color=”#4f4f4f” custom_icon_bg_width=”180″ custom_icon_bg_height=”180″ custom_content_color=”true”][vc_empty_space height=”12px”][bpt_custom_text text_color=”#474747″ font_size=”18″]\n

Anzeigen von Daten aus einer Datenquelle, die mit Ihrer Qua-Plattform verbunden ist, in einem von Ihnen gew\u00fcnschten Format. Herunterladen oder mit Benutzern teilen. <\/span><\/p>\n[\/bpt_custom_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=”70px”][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/4″][bpt_info_box ib_align=”center” css_animation=”bounceIn” icon_type=”image” thumbnail=”3116″ title_tag=”h6″ content_size=”18″ content_color=”#4f4f4f” custom_icon_bg_width=”180″ custom_icon_bg_height=”180″ custom_content_color=”true”][vc_empty_space height=”12px”][bpt_custom_text text_color=”#474747″ font_size=”18″]\n

Erstellen Sie Aufgaben, teilen Sie diese mit einem Benutzer und zeigen Sie den gesamten Arbeitsablauf an.<\/span><\/p>\n[\/bpt_custom_text][vc_empty_space][\/vc_column][vc_column width=”1\/4″][bpt_info_box ib_align=”center” css_animation=”bounceIn” icon_type=”image” thumbnail=”3117″ title_tag=”h4″ content_size=”18″ content_color=”#4f4f4f” custom_icon_bg_width=”180″ custom_icon_bg_height=”180″ custom_content_color=”true”][vc_empty_space height=”12px”][bpt_custom_text text_color=”#474747″ font_size=”18″]\n

Probleme aufnehmen und messen, diese in kurzer Zeit l\u00f6sen und den Service-Level dieser Leistung messen.<\/span><\/p>\n[\/bpt_custom_text][vc_empty_space][\/vc_column][vc_column width=”1\/4″][bpt_info_box ib_align=”center” css_animation=”bounceIn” icon_type=”image” thumbnail=”3112″ title_tag=”h4″ content_size=”18″ content_color=”#4f4f4f” custom_icon_bg_width=”180″ custom_icon_bg_height=”180″ custom_content_color=”true”][vc_empty_space height=”12px”][bpt_custom_text text_color=”#474747″ font_size=”18″]\n

Gestalten Sie Berechnungen realistischer. Minimieren Sie manuelle Kontrollen und vermeiden Sie Verz\u00f6gerungen am Monatsende.<\/span><\/p>\n[\/bpt_custom_text][vc_empty_space][\/vc_column][vc_column width=”1\/4″][bpt_info_box ib_align=”center” css_animation=”bounceIn” icon_type=”image” thumbnail=”2842″ title_tag=”h4″ content_size=”18″ content_color=”#4f4f4f” custom_icon_bg_width=”180″ custom_icon_bg_height=”180″ custom_content_color=”true”][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column][bpt_spacing height=”52px”][vc_separator style=”shadow”][bpt_spacing height=”52px”][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” equal_height=”yes” content_placement=”middle” css=”.vc_custom_1539688787713{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_column][bpt_custom_text css_animation=”none” text_color=”#4f4f4f” font_size=”40″]\n

KPI Designer<\/h3>\n[\/bpt_custom_text][bpt_spacing height=”20px”][bpt_custom_text css_animation=”none” text_color=”#4f4f4f4″ font_size=”25″ line_height=”170″]\n

Bestimmen Sie Ihre Erfolgskriterien nach Ihren W\u00fcnschen und messen Sie den Erfolg mit Fairness.<\/span><\/p>\n[\/bpt_custom_text][bpt_spacing height=”40px”][vc_row_inner][vc_column_inner width=”1\/4″][vc_pie value=”80″ color=”custom” css_animation=”slideInLeft” custom_color=”#aa20d8″][vc_custom_heading text=”# der Verk\u00e4ufe” font_container=”tag:h3|text_align:center” use_theme_fonts=”yes”][vc_column_text]\n

CRM \/ Qua \/ Dialler \/ Logs<\/p>\n[\/vc_column_text][vc_empty_space][\/vc_column_inner][vc_column_inner width=”1\/4″][vc_pie value=”85″ color=”custom” css_animation=”slideInLeft” custom_color=”#2044d6″][vc_custom_heading text=”# der Leads” font_container=”tag:h3|text_align:center” use_theme_fonts=”yes”][vc_column_text]\n

CRM \/ Qua \/ Dialler \/ Logs<\/p>\n[\/vc_column_text][vc_empty_space][\/vc_column_inner][vc_column_inner width=”1\/4″][vc_pie value=”78″ color=”custom” css_animation=”slideInRight” custom_color=”#1e9fce”][vc_custom_heading text=”# der Collections” font_container=”tag:h3|text_align:center” use_theme_fonts=”yes”][vc_column_text]\n

CRM \/ Qua \/ Dialler \/ Logs \/ Collect(+)<\/p>\n[\/vc_column_text][vc_empty_space][\/vc_column_inner][vc_column_inner width=”1\/4″][vc_pie value=”90″ label_value=”90 sec.” color=”custom” css_animation=”slideInRight” custom_color=”#22e285″][vc_custom_heading text=”AHT” font_container=”tag:h3|text_align:center” use_theme_fonts=”yes”][vc_empty_space][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=”1\/4″][vc_pie value=”65″ label_value=”65 sec.” color=”custom” css_animation=”slideInLeft” custom_color=”#20d641″][vc_custom_heading text=”ACW” font_container=”tag:h3|text_align:center” use_theme_fonts=”yes”][vc_empty_space][\/vc_column_inner][vc_column_inner width=”1\/4″][vc_pie value=”97″ label_value=”97 %” color=”custom” css_animation=”slideInLeft” custom_color=”#b2ea09″][vc_custom_heading text=”Service Level” font_container=”tag:h3|text_align:center” use_theme_fonts=”yes”][vc_empty_space][\/vc_column_inner][vc_column_inner width=”1\/4″][vc_pie value=”70″ label_value=”70 %” color=”custom” css_animation=”slideInRight” custom_color=”#f7d600″][vc_custom_heading text=”Schicht
\n-einhaltung” font_container=”tag:h3|text_align:center” use_theme_fonts=”yes”][vc_empty_space][\/vc_column_inner][vc_column_inner width=”1\/4″][vc_pie value=”96″ color=”custom” css_animation=”slideInRight” custom_color=”#ff356b”][vc_custom_heading text=”Quality Score” font_container=”tag:h3|text_align:center” use_theme_fonts=”yes”][vc_empty_space][\/vc_column_inner][\/vc_row_inner][bpt_spacing height=”52px”][bpt_spacing height=”52px”][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"

[vc_row css=”.vc_custom_1525264435845{margin-top: -40px !important;}”][vc_column][rev_slider_vc alias=”qua-services”][\/vc_column][\/vc_row][vc_row][vc_column][bpt_spacing height=”50px”][\/vc_column][\/vc_row][vc_row][vc_column offset=”vc_col-md-6″][bpt_image_layers interval=”800″ transition=”1100″ values=”%5B%7B%22thumbnail%22%3A%222324%22%2C%22image_animation%22%3A%22slide_up%22%2C%22image_order%22%3A%221%22%7D%2C%7B%22thumbnail%22%3A%222326%22%2C%22image_animation%22%3A%22slide_right%22%2C%22image_order%22%3A%221%22%7D%2C%7B%22thumbnail%22%3A%222325%22%2C%22image_animation%22%3A%22slide_left%22%2C%22image_order%22%3A%221%22%7D%5D”][\/vc_column][vc_column offset=”vc_col-md-6″][bpt_spacing height=”44px”][bpt_spacing height=”44px”][bpt_spacing height=”44px”][vc_row_inner][vc_column_inner offset=”vc_col-lg-offset-1 vc_col-lg-11″][bpt_custom_text css_animation=”none” text_color=”#4f4f4f” font_size=”34″ line_height=”130″] Qua Services f\u00fcr ein besseres Teammanagement. [\/bpt_custom_text][bpt_spacing height=”24px”][bpt_custom_text css_animation=”none” text_color=”#4f4f4f” font_size=”20″ line_height=”170″]Procat\u2018s Corporate Performance Management-Plattform Qua Services erm\u00f6glicht Unternehmen die Leistung ihrer Mitarbeiter und Qualit\u00e4t ihrer Prozesse in Echtzeit zu \u00fcberwachen.[\/bpt_custom_text][bpt_spacing height=”1px”][vc_column_text css_animation=”none”][\/vc_column_text][bpt_spacing height=”22px”][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/4″][bpt_counter […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2311","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/procatint.com\/de\/index.php?rest_route=\/wp\/v2\/pages\/2311","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/procatint.com\/de\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/procatint.com\/de\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/procatint.com\/de\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/procatint.com\/de\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2311"}],"version-history":[{"count":85,"href":"https:\/\/procatint.com\/de\/index.php?rest_route=\/wp\/v2\/pages\/2311\/revisions"}],"predecessor-version":[{"id":3557,"href":"https:\/\/procatint.com\/de\/index.php?rest_route=\/wp\/v2\/pages\/2311\/revisions\/3557"}],"wp:attachment":[{"href":"https:\/\/procatint.com\/de\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2311"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}