{"id":2365,"date":"2018-10-16T16:32:27","date_gmt":"2018-10-16T13:32:27","guid":{"rendered":"http:\/\/procatint.com\/?page_id=2365"},"modified":"2019-04-15T15:27:19","modified_gmt":"2019-04-15T12:27:19","slug":"customer-experience","status":"publish","type":"page","link":"https:\/\/procatint.com\/de\/?page_id=2365","title":{"rendered":"Customer Experience"},"content":{"rendered":"[vc_row css=”.vc_custom_1525264435845{margin-top: -40px !important;}”][vc_column][rev_slider_vc alias=”pro-cx”][\/vc_column][\/vc_row][vc_row][vc_column][bpt_spacing height=”50px”][\/vc_column][\/vc_row][vc_row][vc_column offset=”vc_col-md-6″][bpt_image_layers interval=”800″ transition=”1100″ values=”%5B%7B%22thumbnail%22%3A%222370%22%2C%22image_animation%22%3A%22zoom_in%22%2C%22image_order%22%3A%221%22%7D%2C%7B%22thumbnail%22%3A%222371%22%2C%22image_animation%22%3A%22slide_big_left%22%2C%22image_order%22%3A%221%22%7D%2C%7B%22thumbnail%22%3A%222372%22%2C%22image_animation%22%3A%22slide_big_left%22%2C%22image_order%22%3A%221%22%7D%2C%7B%22thumbnail%22%3A%222373%22%2C%22image_animation%22%3A%22slide_big_right%22%2C%22image_order%22%3A%221%22%7D%2C%7B%22thumbnail%22%3A%222376%22%2C%22image_animation%22%3A%22slide_big_right%22%2C%22image_order%22%3A%221%22%7D%5D”][\/vc_column][vc_column offset=”vc_col-md-6″][bpt_spacing height=”44px”][bpt_spacing height=”44px”][bpt_spacing height=”44px”][vc_row_inner][vc_column_inner offset=”vc_col-lg-offset-1 vc_col-lg-11″][bpt_custom_text css_animation=”none” text_color=”#4f4f4f” font_size=”36″ line_height=”130″]\n

Wir sind hier, um das beste Kundenerlebnis zu kreieren.<\/h2>\n[\/bpt_custom_text][bpt_spacing height=”24px”][bpt_custom_text css_animation=”none” text_color=”#4f4f4f” font_size=”20″ line_height=”170″]Sie m\u00fcssen sehr genau wissen, mit welchen Tools Sie das Kundenerlebnis verbessern k\u00f6nnen. Das ist nur mit Analyse m\u00f6glich.[\/bpt_custom_text][bpt_spacing height=”1px”][vc_column_text css_animation=”none”][\/vc_column_text][bpt_spacing height=”22px”][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column][bpt_spacing height=”100px”][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” equal_height=”yes” content_placement=”top” parallax=”content-moving” parallax_image=”2833″][vc_column][bpt_spacing height=”65px”][bpt_custom_text css_animation=”none” text_color=”#ffffff” font_size=”40″]\n

Vorteile<\/h3>\n[\/bpt_custom_text][bpt_spacing height=”16px”][bpt_custom_text css_animation=”none” text_color=”#ffffff” font_size=”25″ line_height=”170″]\n
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Bleiben Sie in Kontakt mit einem einzigen Partner, profitieren Sie von Kosteneinsparungen und steigern Sie Ihren Umsatz. Speech Analytics, Text Analytics, CSAT und vieles mehr\u2026<\/p>\n<\/blockquote>\n[\/bpt_custom_text][bpt_spacing height=”46px”][vc_row_inner][vc_column_inner width=”1\/3″][bpt_info_box ib_align=”center” css_animation=”bounceIn” icon_type=”font” icon_font_type=”type_fontawesome” icon_fontawesome=”fa fa-thumbs-o-up” icon_color=”#ffd13d” icon_color_hover=”#ffffff” title_tag=”div” title_size=”30″ title_color=”#ffffff” content_size=”14″ content_color=”#cdcdcd” ib_title=”Zeit und Geld sparen” custom_icon_color=”true” custom_icon_bg_width=”90″ custom_icon_bg_height=”90″ custom_title_color=”true” custom_content_color=”true” custom_icon_size=”100″][vc_empty_space][\/vc_column_inner][vc_column_inner width=”1\/3″][bpt_info_box ib_align=”center” css_animation=”bounceIn” icon_type=”font” icon_font_type=”type_fontawesome” icon_fontawesome=”fa fa-money” icon_color=”#ffd13d” icon_color_hover=”#ffffff” title_tag=”div” title_size=”30″ title_color=”#ffffff” content_size=”14″ content_color=”#cdcdcd” ib_title=”Kosten senken” custom_icon_color=”true” custom_icon_bg_width=”90″ custom_icon_bg_height=”90″ custom_title_color=”true” custom_content_color=”true” custom_icon_size=”100″][vc_empty_space][\/vc_column_inner][vc_column_inner width=”1\/3″][bpt_info_box ib_align=”center” css_animation=”bounceIn” icon_type=”font” icon_font_type=”type_fontawesome” icon_fontawesome=”fa fa-plus-circle” icon_color=”#ffd13d” icon_color_hover=”#ffffff” title_tag=”div” title_size=”30″ title_color=”#ffffff” content_size=”14″ content_color=”#cdcdcd” ib_title=”Umsatz erh\u00f6hen” custom_icon_color=”true” custom_icon_bg_width=”90″ custom_icon_bg_height=”90″ custom_title_color=”true” custom_content_color=”true” custom_icon_size=”100″][\/vc_column_inner][\/vc_row_inner][bpt_spacing height=”100px”][\/vc_column][\/vc_row][vc_row][vc_column][bpt_spacing height=”52px”][bpt_custom_text text_color=”#474747″ font_size=”40″]\n

Ein gutes Beispiel: \u00a0Speech Analytics<\/h2>\n[\/bpt_custom_text][bpt_spacing height=”32px”][bpt_spacing height=”30px”][bpt_spacing height=”30px”][vc_row_inner][vc_column_inner width=”1\/4″][bpt_custom_text text_color=”#474747″ font_size=”30″]\n

Haben Sie die M\u00f6glichkeit, jeden Kommunikationsprozess aus allen Kommunikationskan\u00e4len f\u00fcr Ihr Unternehmen zu \u00fcberpr\u00fcfen und zu bewerten?<\/h2>\n[\/bpt_custom_text][bpt_spacing height=”55px”][\/vc_column_inner][vc_column_inner width=”3\/4″][bpt_custom_text text_color=”#474747″ font_size=”25″]\n

Nun kann die Kundenerfahrung anhand von Zahlen gemessen werden und l\u00e4sst keinen Raum f\u00fcr Interpretationen.<\/p>\n[\/bpt_custom_text][bpt_spacing height=”30px”][bpt_custom_text text_color=”#4f4f4f” font_size=”23″]Mit Speech Analytics haben wir die Kommunikationsprozesse unseres Kunden, eines der f\u00fchrenden Unternehmen der Automobilindustrie, analysiert und als Ergebnis dieser Analyse ein spezielles Wort entdeckt, das den NPS Wert reduzierte. Mit dieser Entdeckung haben wir neue Wege zur Kommunikation gefunden, ohne dieses spezielle Wort in der Interaktion mit dem Kunden einzusetzen.[\/bpt_custom_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=”1\/3″][\/vc_column_inner][vc_column_inner width=”1\/3″][bpt_custom_text text_color=”#4f4f4f” font_size=”30″]\n

Als Ergebnis;<\/h1>\n[\/bpt_custom_text][bpt_spacing height=”50px”][vc_line_chart legend=”” x_values=”derzeitiges NPS; +NPS” values=”%5B%7B%22title%22%3A%22Total%20NPS%22%2C%22y_values%22%3A%22100%3B%2030%22%2C%22color%22%3A%22green%22%7D%5D”][\/vc_column_inner][vc_column_inner width=”1\/3″][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=”1\/4″][\/vc_column_inner][vc_column_inner width=”1\/2″][bpt_custom_text text_color=”#4f4f4f” font_size=”30″]\n

Der NPS Wert stieg nach dieser neuen Anpassung um 30%.<\/h1>\n[\/bpt_custom_text][bpt_spacing height=”50px”][\/vc_column_inner][vc_column_inner width=”1\/4″][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"

[vc_row css=”.vc_custom_1525264435845{margin-top: -40px !important;}”][vc_column][rev_slider_vc alias=”pro-cx”][\/vc_column][\/vc_row][vc_row][vc_column][bpt_spacing height=”50px”][\/vc_column][\/vc_row][vc_row][vc_column offset=”vc_col-md-6″][bpt_image_layers interval=”800″ transition=”1100″ values=”%5B%7B%22thumbnail%22%3A%222370%22%2C%22image_animation%22%3A%22zoom_in%22%2C%22image_order%22%3A%221%22%7D%2C%7B%22thumbnail%22%3A%222371%22%2C%22image_animation%22%3A%22slide_big_left%22%2C%22image_order%22%3A%221%22%7D%2C%7B%22thumbnail%22%3A%222372%22%2C%22image_animation%22%3A%22slide_big_left%22%2C%22image_order%22%3A%221%22%7D%2C%7B%22thumbnail%22%3A%222373%22%2C%22image_animation%22%3A%22slide_big_right%22%2C%22image_order%22%3A%221%22%7D%2C%7B%22thumbnail%22%3A%222376%22%2C%22image_animation%22%3A%22slide_big_right%22%2C%22image_order%22%3A%221%22%7D%5D”][\/vc_column][vc_column offset=”vc_col-md-6″][bpt_spacing height=”44px”][bpt_spacing height=”44px”][bpt_spacing height=”44px”][vc_row_inner][vc_column_inner offset=”vc_col-lg-offset-1 vc_col-lg-11″][bpt_custom_text css_animation=”none” text_color=”#4f4f4f” font_size=”36″ line_height=”130″] Wir sind hier, um das beste Kundenerlebnis zu kreieren. [\/bpt_custom_text][bpt_spacing height=”24px”][bpt_custom_text css_animation=”none” text_color=”#4f4f4f” font_size=”20″ line_height=”170″]Sie m\u00fcssen sehr genau wissen, mit welchen Tools Sie das Kundenerlebnis verbessern k\u00f6nnen. Das ist nur mit Analyse m\u00f6glich.[\/bpt_custom_text][bpt_spacing height=”1px”][vc_column_text css_animation=”none”][\/vc_column_text][bpt_spacing […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2365","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/procatint.com\/de\/index.php?rest_route=\/wp\/v2\/pages\/2365","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/procatint.com\/de\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/procatint.com\/de\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/procatint.com\/de\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/procatint.com\/de\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2365"}],"version-history":[{"count":23,"href":"https:\/\/procatint.com\/de\/index.php?rest_route=\/wp\/v2\/pages\/2365\/revisions"}],"predecessor-version":[{"id":3101,"href":"https:\/\/procatint.com\/de\/index.php?rest_route=\/wp\/v2\/pages\/2365\/revisions\/3101"}],"wp:attachment":[{"href":"https:\/\/procatint.com\/de\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2365"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}