Turkcell | Speaker Verification
Who is Turkcell?
Turkcell is a converged telecommunications and technology services provider, founded and headquartered in Turkey. It serves its customers voice, data, TV and value-added consumer and enterprise services on mobile and fixed networks. Mobile communication in Turkey began when Turkcell commenced operations in February 1994.
What do Market Researches Say?
Brandessence market research states that the Digital Identity Solutions market is estimated to be $60.88 Billion by 2027.
Authorities are observing growth in the global digital identity solutions market, which is attributed to the need to comply with many regulations, as well as increased cases of identity fraud and data breaches. Digital identity-based security systems, such as Voice Biometrics and Multi-Factor Authentication, provide much better and more secure authentication methods than conventional passwords.
Procat utilized its 15 years of voice biometrics experience with its R&D centre studies and academic collaborations to enhance the authentication processes f organizations.
We have integrated voice biometrics with Turkcell IVRs and let Turkcell authenticate their customers with their voices without needing their maiden’s last names. Furthermore, Procat started offering its newly developed digital onboarding service (KYC) to the financial sector, starting with FinTech companies.
Turkcell aimed to increase operational efficiency and customer satisfaction by offering easy to use services to its 37.8 million subscribers.
What did we do?
By deploying Voice Biometrics technology, we enabled Turkcell customers to be authenticated by their voice without having to share personal information such as place and date of birth, mothers’ maiden name.
Over 15 million voiceprints have been created within 3 years. The use of this technology shortened the transaction times by offering customers a more secure and faster experience.