VW Group | Doğuş Otomotiv – CPM
Client:VW Group | Doğuş Otomotiv
Category:Corporate Performance Management
Who are Doğuş Otomotiv?
Celebrating its’ 23rd year, Dogus Otomotiv is the Volkswagen Audi Group importer and distributor in Turkey.
Measure employees’ performance and make fair bonus distribution.
What we did?
- Calls were evaluated
- Agents were tested periodically using quizzes
- PBX data that affects daily performance was measured
- Post-call satisfaction surveys were conducted
What is the result?
They monitor and manage using a single platform an can easily see which employees need improvement. They also can easily analyse their customer insight with post call surveys.
Learn more about Procat’s Corporate Performance Management Platform: Qua Services.