Engin Bıçakçı started his career at Turkey’s biggest Internet Service Provider in 2000 and worked as a software developer for 7 years in the call centre industry. He joined Procat in 2007 and worked as a technical consultant on various projects such as reporting, dashboards, IVR development, Predictive Dialer System implementation using his skills of system integration and software development. After being assigned to the role of Product and Professional Services Manager in 2014 he focused on digital conversion projects in the call centre industry as well as the management of the professional services team and expanding the product family. Currently, he has the role of Product, Services & R&D Manager.
R&D:Professional Services & R&D Director
Skills:IVR, SQL, C+, C#
Prolific, full stack web developer with a passion for metrics and beating former “best-yets.” Prototyped 25 new product features per year. Decreased rework by 22% and costs by 15%. Consistently received high user experience scores for all web development projects, including a 55% increase. Passionate about building world class web applications, with one of the sites receiving a 2015 Webby for Best Navigation and Structure award.