Philip was appointed Managing Director of Procat International Ltd in 2017, having worked with Procat in Istanbul for more than 4 years. He has more than 25 years international experience in the contact centre, telecoms and customer experience areas. Philip is responsible for the growth of the Procat , Speechouse and Call Centre Hotel brands internationally, working closely with existing customers, partners and the Procat team to deliver successful customer service projects. Philip previously worked for the following companies; Aspect, Nortel, NewVoiceMedia and IT Sonix.
Skills:CX, Business Development
Philip’s personal point of view
“I am a sales leader and customer experience expert, with over 30 years experience in the contact centre market. Co-located in the UK and Istanbul, I am ideally placed to handle international projects. I help customers increase customer satisfaction and reduce costs by implementing new technology. I also offer consultancy, business development and sales expertise on a freelance or part-time basis to software vendors looking to enter new markets, be that the UK, Turkey or EMEA.
I come to work each day with a smile on my face and a let’s do it attitude. I find people to help, only work with the best, do any job that gets the project moving. I value integrity and honesty; I would rather do no business than bad business. I build relationships with customers that become friendships and always aim for trusted advisor status.”