DE
Since 2004,
we have been helping or customers transform and benchmark their contact centers to be amongst the best in the world using our experienced team and leading technologies.
Our goal; “Happy employees, successful projects and satisfied customers…”
Procat has developed a new generation of technology solutions with a quality-oriented service approach. In today’s digital world, action based on data becomes vital. Our aim is to standardize the successful outcomes of your sales, collections and business process outsourcing operations. This ensures that your customers maintain a competitive advantage.
Procat offers services in Turkish, English, German, Arabic and Persian at four locations including London, Istanbul, Izmir (Bornova) and Izmir (Bayraklı). The company has strong infrastructure technologies, on-site R & D technologies and an experienced operations management team. Procat is your solution partner that enables you to solve your various needs in one place.
Procat expanded its product and service offering with Speechouse, a group company founded in 2006. Speechouse was founded to provide applications and projects using advanced speech technologies such as speech recognition, speech analysis, speech signatures, text-to-speech conversion, virtual assistants, and natural language perception routing.
In 2010, the first Call Center Hotel (CCH) concept in Turkey was founded by Procat. CCH provides the outsourcing of call center company locations, facilities for periodic projects and proof of concept facilities for clients that want to identify their needs before investing in call centers. Focused on a hotel concept, CCH enables the healthy and efficient growth, flexibility and redundancy of a call center equipped with the latest technologies.
In 2014, Procat started to offer BPO services with the motto “Happy employees, successful projects and satisfied customers …”
Procat serves in the fields of collection, sales, customer service and Telecom, Aviation, E-Commerce, Banking, Automotive, Insurance and Gambling. Over the years, Procat has gained experience in operations in Turkish, English, German, Arabic and Persian languages and has achieved success in BPO projects thanks to our experienced team and the use of leading technology in the market. Since 2017, Procat has been operating overseas through its London based company.