Qua Services. For a fair and equal management.
Procat’s Corporate Performance Management Platform – Qua Services enables enterprises to monitor employee’s performances and processes quality in real time with its modules.
25+
Years Experience
3+
Years Development
7
Different Modules
2000+
Active Users
Our aim
This product was developed for a customer requirement. 3 years ago, Qua Services was developed to provide a more fair premium and management system, based on real-time data.
Single Platform
Monitor your entire operation from one application.
Easy & Quickly Form Generator
Gives you the ability to design new forms, exams, custom reports etc.
Save time & money
Integrated with Genesys Pure Connect.
Drill & Down Functionality
Helps you get to the detail and share reports easily.
Based on real data
Bonuses allocated based on real data.
User Friendly Interface
Enables managers to monitor the operations regularly and accurately.
Responsive Design
Gives the flexibility to operate on tablets and smart phones.
End-to-End Corporate
Performance Management
Evaluate calls or business performance of users and create result sheets from quality forms that are easily created by yourself.
Create exams with the answer options you want, when you want. Rate your users. Include the exam results into a score card.
Create user performance tables by specifying criteria, formulas, and data source yourself.
View your data which is connected to the Qua Platform in any format you want. Share with users or download.
Create tasks with an administrator or team members, share them with a user, and view the entire workflow.
Measure the problems that you or your customers request, solve in a short time and measure your service level.
Make your employees’ entitlements real. Reduce manual checking and use of Excel, and avoid delays at the end of the month.
KPI Designer
Define your success criteria as you wish, measure success fairly.
# of Sales
CRM / Qua / Dialler / Logs
# of Leads
CRM / Qua / Dialler / Logs
# of Collections
CRM / Qua / Dialler / Logs / Collect(+)
AHT
ACW
Service Level
Shift Adherence
Quality Score
Frequently Asked Questions
We are here to answer any questions you may have.
Any data on modules such as Quality, Quiz, Payroll can be used in the system. At the same time, you can manually add data to the KPIs you created on the system. You can create a performance scorecard with these KPIs and give a average percentage to each KPI.
You can specify the data type, average and period of the KPI (Daily/weekly/monthly) you have created with the KPI generator in the performance module. Then you can add data to the KPI you created with Excel or different methods.
You can use Excel, web services, SQL / Mysql / Oracle.
Both data and access links can be created via the database or web services of the CRM or call centre. Your data in any CRM or call centre tool can be defined as a KPI and you can create performance scorecards with these KPIs.