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  • About Us
    • Sustainability
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+44 203 962 1900
  • About Us
    • Sustainability
  • Services
  • Happy Customers
  • Our Team
  • Contact
logologologo
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  • For a fair & equal management
    Corporate Performance Management
    Corporate Performance
    Management Platform

Qua Services. For a fair and equal management.

Procat’s Corporate Performance Management Platform – Qua Services enables enterprises to monitor employee’s performances and processes quality in real time with its modules.
Years Experience

25+

Years Experience
Years Development

3+

Years Development
Different Modules

7

Different Modules
Active Users

2000+

Active Users

Our aim

This product was developed for a customer requirement. 3 years ago, Qua Services was developed to provide a more fair premium and management system, based on real-time data.

Single Platform

Monitor your entire operation from one application.

Easy & Quickly Form Generator

Gives you the ability to design new forms, exams, custom reports etc.

Save time & money

Integrated with Genesys Pure Connect.

Drill & Down Functionality

Helps you get to the detail and share reports easily.

Based on real data

Bonuses allocated based on real data.

User Friendly Interface

Enables managers to monitor the operations regularly and accurately.

Responsive Design

Gives the flexibility to operate on tablets and smart phones.

End-to-End Corporate

Performance Management

Evaluate calls or business performance of users and create result sheets from quality forms that are easily created by yourself.

Create exams with the answer options you want, when you want. Rate your users. Include the exam results into a score card.

Create user performance tables by specifying criteria, formulas, and data source yourself.

View your data which is connected to the Qua Platform in any format you want. Share with users or download.

Create tasks with an administrator or team members, share them with a user, and view the entire workflow.

Measure the problems that you or your customers request, solve in a short time and measure your service level.

Make your employees’ entitlements real. Reduce manual checking and use of Excel, and avoid delays at the end of the month.

KPI Designer

Define your success criteria as you wish, measure success fairly.

# of Sales

CRM / Qua / Dialler / Logs

# of Leads

CRM / Qua / Dialler / Logs

# of Collections

CRM / Qua / Dialler / Logs / Collect(+)

AHT

ACW

Service Level

Shift Adherence

Quality Score

Frequently Asked Questions

We are here to answer any questions you may have.

How does Qua measure the performance of an employee or customer representative?

Any data on modules such as Quality, Quiz, Payroll can be used in the system. At the same time, you can manually add data to the KPIs you created on the system. You can create a performance scorecard with these KPIs and give a average percentage to each KPI.

Are KPIs defined by you or are we able to create them?

You can specify the data type, average and period of the KPI (Daily/weekly/monthly)  you have created with the KPI generator in the performance module. Then you can add data to the KPI you created with Excel or different methods.

What kind of methods are available for data entry?

You can use Excel, web services, SQL / Mysql / Oracle.

Do you have any integration with CRM or call centre software?

Both data and access links can be created via the database or web services of the CRM or call centre. Your data in any CRM or call centre tool can be defined as a KPI and you can create performance scorecards with these KPIs.

Procat International

Experienced team. High Technology. The greatest combination. We help companies deliver world class customer services.

 

Head Office

Imperial House, 8 Kean St, Holborn, London WC2B 4AS, United Kingdom

Email: info@procatint.com

Phone: +44 203 962 1900

+44 203 962 1900

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