logologologo
  • About Us
    • Sustainability
  • Services
  • Happy Customers
  • Our Team
  • Contact
+44 203 962 1900
logologologo
  • About Us
    • Sustainability
  • Services
  • Happy Customers
  • Our Team
  • Contact
+44 203 962 1900
  • About Us
    • Sustainability
  • Services
  • Happy Customers
  • Our Team
  • Contact
logologologo
  • About Us
    • Sustainability
  • Services
  • Happy Customers
  • Our Team
  • Contact
  • Advanced Speech Technologies
    Speech
    Advanced Speech Technologies
    For the best
    customer satisfaction

We design and implement advanced speech technology.

Complex and lengthy menus, irrelevant information and confusing instructions lead to a frustrating Customer Experience.

 

We design and implement advanced speech technology, achieving satisfied Customer Experience with cost advantages. Through these projects, we aim to help our partners achieve the highest efficiency and quality.

We aim to increase customer satisfaction and reduce costs.

The inevitable pitfalls of a touch-tone system can easily be overcome with a speech enabled system, thereby not only making it fast and easy to use, but also offering an effortless experience that will boost customer satisfaction and loyalty.
Increase automation rate
Decrease average call duration
Increase transaction completion rate
Provide ease of use
Increase customer satisfaction and loyalty

Advanced Speech Solutions

These applications involve leading edge speech technologies that allow the interaction of a person with a computer through speech. These speech technologies ensure that the user performs actions by speaking naturally instead of using a telephone key pad when they call the call centre.

Call Steering

Call Steering

Natural language understanding, conversational, open questions, no IVR menus.

Automated Speech Recognition

Automated Speech Recognition

Closed questions, menu based systems.

Vocal Password

Vocal Password

Voice biometric security systems.

Text-to-Speech

Text-to-Speech

Convert written text to audio.

Natural Language Understanding

Natural Language Understanding

Natural Language Understanding integrated with mobile applications.

Awarded Projects

Call Steering

Bronze Stevie award: 

  • “IVR or Web Service Solution” 2015
  • “The Best Use of Technology in Customer Service” 2015-2016
  • Silver Stevie award: “IVR or Web Service Solution”, 2017

NLU

  • The first Mobile Voice Assistant Project in Europe
  • The Most Advanced Nina Grammar in the world

  • Silver Prize and 2017 Special Prize at the EFMA SME Banking Applications competition.

Voice Verification

  • World’s #1 in Voice Verification Technology (15+ million voiceprints)
  • IMI Awards: Best Call Center Technology Solution
  • Global Mobile Awards Finalist: Best Mobile Technology

Procat International

Experienced team. High Technology. The greatest combination. We help companies deliver world class customer services.

 

Head Office

Imperial House, 8 Kean St, Holborn, London WC2B 4AS, United Kingdom

Email: info@procatint.com

Phone: +44 203 962 1900

+44 203 962 1900

Servives

  • Digital
  • Speech
  • Analytix
  • Customer Experience
  • Consultancy
  • CPM
  • BPO

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