Speech

We design and implement advanced speech technology.

Complex and lengthy menus, irrelevant information and confusing instructions lead to a frustrating Customer Experience.

We design and implement advanced speech technology, achieving satisfied Customer Experience with cost advantages. Through these projects, we aim to help our partners achieve the highest efficiency and quality.

We aim to increase customer satisfaction and reduce costs.

The inevitable pitfalls of a touch-tone system can easily be overcome with a speech enabled system, thereby not only making it fast and easy to use, but also offering an effortless experience that will boost customer satisfaction and loyalty.

Increase automation rate

Decrease average call duration

Increase transaction completion rate

Provide ease of use

Increase customer satisfaction and loyalty

Advanced Speech Solutions

These applications involve leading edge speech technologies that allow the interaction of a person with a computer through speech. These speech technologies ensure that the user performs actions by speaking naturally instead of using a telephone key pad when they call the call centre.

Call Steering

Natural language understanding, conversational, open questions, no IVR menus.

Automated Speech Recognition

Closed questions, menu based systems.

Vocal Password

Voice biometric security systems.

Text-to-Speech

Convert written text to audio.

Natural Language Understanding

Natural Language Understanding integrated with mobile applications.

Awarded Projects

Call Steering

Bronze Stevie award:

“IVR or Web Service Solution” 2015
“The Best Use of Technology in Customer Service” 2015-2016
Silver Stevie award: “IVR or Web Service Solution”, 2017

NLU

The first Mobile Voice Assistant Project in Europe
The Most Advanced Nina Grammar in the world
Silver Prize and 2017 Special Prize at the EFMA SME Banking Applications competition.

Voice Verification

World’s #1 in Voice Verification Technology (15+ million voiceprints)
IMI Awards: Best Call Center Technology Solution
Global Mobile Awards Finalist: Best Mobile Technology