Empower your organisation by mining customer interactions.
Analyse your customer interactions to measure the agent performance, to improve customer experience and understand your customers’ trends and expectations.
Your data gives you insight into your customers.
Listen to your data because analysing your customer’s voice is the most direct way to better understand it.
Search in calls
90% success rate on text conversion
Measure agent performance
Improve customer experience
Empower your organisation
A closer look at Procat AnalytiX
AnalytiX is an easy to use speech analytics solution, that provides a high text conversion success rate. You can analyse and define different rules for multiple lines of business on a single system. AnalytiX provides speaker seperation feature which allows for analysis of either agent or customer speech.