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Corendon Airlines

Client:
Corendon Airlines
Category:
BPO, CX Platform, CPM
Technology:
Qua Services (CPM)
Language:
English, German
Languages serve

Who is Corendon Airlines?

Corendon Airlines is an airline headquartered in Antalya and based at Antalya Airport. Corendon Airlines is a part of Corendon Tourism Group.
Our aim
Our aim was to provide uninterrupted communications with consistent quality standards for Corendon Airlines’s customers. Another important goal was to increase the rate of customer satisfaction. 
What did we do?
  • We ensured that communication services are provided in German and English at a native level.
  • We enabled the purchase of flight tickets with credit cards on IVR.
  • We enabled customers to reach Corendon Airlines via WhatsApp.
  • Through Qua Services (CPM), agent and team performance is instantly monitored and instant feedback is given.
  • We ensured that social media channels are managed on a single platform. (Email, Facebook, Instagram, etc.)
  • With automated outbound calls, we provided flight tickets and additional service sales.
What has been achieved?
  • It became easy to monitor the performance of the employees and identify opportunities for improvement.
  • Equal opportunity for agents to achieve sales and customer satisfaction targets due to a fair distribution of customers, based on real data.
  • Operation management has been improved
  • The customer satisfaction rate is increased.
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