DE
HelloFresh
Client:
HelloFreshCategory:
BPOChannel:
ChatOperation Language:
German, DutchLanguages serve
Who is HelloFresh?
HelloFresh, a culinary giant hailing from Germany, has emerged as one of the largest food providers in the United States.
With its innovative supply chain model and personalized meal kit strategies, HelloFresh has expanded its operations across Canada, Western Europe, New Zealand, and Australia.
Our Aim
We strive to deliver a world-class contact centre experience that elevates the satisfaction of HelloFresh customers to new heights.
What are we doing?
- We proudly offer a native-level German-Dutch contact centre service, ensuring seamless communication for HelloFresh.
- In addition, we diligently provide HelloFresh with comprehensive weekly reports, keeping them informed about operational developments.
- Taking proactive measures, we offer valuable recommendations to enhance key performance indicators (KPIs) such as CSAT, CES, NPS, FRC, and AHT, thus amplifying customer satisfaction.
What has been achieved?
Marketing activities were supported by providing access to customers who created a user account on the site and informing them about the campaigns and the system. We helped onboard new clients and provide support services to existing clients.
Through our unwavering dedication, we have achieved remarkable success, surpassing a staggering 90% in KPI attainment. In addition, we enhanced the quality of our service by measuring our performance and adjusting it based on the feedback we received.