DE
Karaca
Client:
KaracaCategory:
BPOTechnology:
Genesys SolutionsChannel:
E-mail, Livechat, Inbound, OutboundLanguage
English, German, RomanianLanguages serve
Who is Karaca?
Karaca, a prominent player in the glassware sector since 1973, has expanded its operations to 12 countries in Turkey and abroad. Karaca continues to shine as a global brand with an extensive network of 800 dealers and over 1000 sales points.
Our aim
We are committed to delivering an impeccable and measurable customer experience by offering swift and solution-oriented support across all communication channels where Karaca engages with its valued customers.
What did we do?
- We offer comprehensive consultancy to Karaca, ensuring their contact centre excels in every operational process.
- By integrating Genesys Solutions, we make operational processes more transparent and obtain valuable data for better decision-making.
- Our efficient use of live chat, email, and inbound and outbound channels allows Karaca to address customer demands and provide practical solutions promptly.
- Our expertise ensures our customers enjoy a flawless and delightful customer experience.
What has been achieved?
Karaca’s customers have experienced a significant improvement in their communication. The interactions are now faster, more effective, and more seamless. We efficiently handle more calls across all communication channels, promptly meeting customers’ needs.
Moreover, our conversion of operational data into helpful and informative reports has empowered Karaca to make well-informed decisions.