Migros, which builds the retail of the future by creating “value-oriented service at every moment of life”, offers innovative solutions that add speed, convenience and value to its customers in every aspect of their daily lives and acts with the vision of always being the first trusted and preferred address with its unique shopping experience.

Migros One is a pioneer in the food and retail technology sector, with
its brands Migros Sanal Market, Migros Hemen, Migros Ekstra, Migros Yemek, Migros One Kitchen, Macroonline and Tazedirekt.

We carry out communication processes with restaurants so that the developing and growing Migros Foodservice network can be expanded and used actively by more customers.

• We provide solutions to customer complaints verbally and in writing, using the technological tools we have integrated.
• We use LiveChat to communicate with Migros Yemek customers in written form.
• We provide quick solutions to restaurant requests received through verbal communication channels.
• We keep track of the call traffic in the operation through regular reports and efficient dashboards.
• Our representatives receive frequent daily and monthly feedback, and we provide training tailored to their individual needs.

• The reporting system allowed us to identify areas for improvement based on feedback and calls received, making it easy to measure performance.
• We have fine-tuned our services to deliver swift and efficient solutions, ensuring an enhanced customer experience.
• We successfully ensured that the operations workload was easily manageable.
• The satisfaction of the customers has been steadily improving. By increasing the motivation of our customer representatives, we have also been able to increase our efficiency.