Minted Ltd. is a dynamic and fresh technology platform where practically anyone can buy, sell, save and transfer physical gold in a simple, secure and affordable way.

Thanks to over 25 years of contact centre experience, Procat offers all required digital channel management technologies and services to provide a world-class contact centre to organisations. Activate digital channels and improve customer services in your organisation. Improve operational productivity and sales conversions.

We work intending to provide all the information and support that Minted customers may need to support precious metal purchases, sales and delivery services. We are the customer support team for valued Minted clients.

• We responded to customer requests via LiveChat and e-mail.
• In cases where more detailed information/support is required, we make referrals to the relevant departments.
• To create more sales opportunities, we convey the additional services that Minted offers to potential customers via email/chat/phone.

Marketing activities were supported by providing access to customers who created a user account on the site and informing them about the campaigns and the system. We helped onboard new clients and provide support services to existing clients.

In this way, precious metal trading activities within the site were increased. Customer satisfaction was increased by providing instant solutions to customers accessing via the Live Chat, and we also supported other clients using the channel of their own choice.