DE
Tazedirekt
Client:
TazedirektCategory:
BPOTechnology:
Interaction DesktopLanguage:
TürkischLanguages serve
Who is Tazedirekt?
Migros, which builds the retail of the future by creating “value-oriented service at every moment of life”, offers innovative solutions that add speed, convenience and value to its customers in every aspect of their daily lives and acts with the vision of always being the first trusted and preferred address with its unique shopping experience.
Migros One is a pioneer in the food and retail technology sector, with its brands Migros Sanal Market, Migros Hemen, Migros Ekstra, Migros Yemek, Migros One Kitchen, Macroonline and Tazedirekt.
Our aim
In our Tazedirekt operation, we aim to keep customer satisfaction and sales rates at the highest level by providing uninterrupted and fast service to Tazedirekt’s customers.
What did we do?
- Through the reporting system, we identified areas for improvement based on performance measurements and feedback received through calls.
- Our team has successfully implemented a robust training and examination system to foster continuous growth and development for all team members.
- The management of workload during operations became more efficient.
- We distributed premiums using reliable data and fair management systems. This helped us maintain our goal of having happy employees and satisfied customers, ultimately leading to our operations’ success.
What has been achieved?
Karaca’s customers have experienced a significant improvement in their communication. The interactions are now faster, more effective, and more seamless. We efficiently handle more calls across all communication channels, promptly meeting customers’ needs.
Moreover, our conversion of operational data into helpful and informative reports has empowered Karaca to make well-informed decisions.