DE
Experienced team. High Technology.
The greatest combination.
We help companies deliver world class customer services.
Our areas of expertise
Digital
Activate digital channels and improve customer services in your organisation. Improve operational productivity and sales conversions.
Learn More
Speech
We design and implement advanced speech technology, achieving improved customer experience with cost advantages.
Learn More
Analytics
Analyse your customer interactions to measure the agent performance, to improve customer experience and understand your customers’ trends and expectations.
Learn More
CX Platform
We are here to create the best Customer Experience. Speech Analytics, Text Analytics, CSAT and more...
Learn More
Consultancy
With more than 30 years of experience in the international contact centre market, we offer consultancy services in many areas such as the establishment of your contact centre, security and user experience design.
Learn More
CPM Platform
Corporate Performance Management Platform: Qua Services enables enterprises to monitor employee's performances and processes quality in real time.
Learn More
BPO
Business Process Outsourcing with a very experienced team. We provide the latest versions of the best technologies in the field.
Learn MoreWe help companies deliver world class customer services.
“The initial stage of any project is to understand and analyse the needs of our customers. We propose solutions specific to our customer needs and we always aim to become a valued and strategic partner.
Our values are TRUST, QUALITY and COLLABORATION…
Tarkan Ersubaşı
Chairman of the Board – Procat
Our focus is on user experience design while building the bridge between technology and people. We design our projects end-to-end by mainly focusing on user experience, matching the technology to the way your customers think and behave, so that we ensure the highest customer satisfaction as well as cost-effectiveness.
Ufuk Betiner Önengüt
UX & UI Designer
The main goal of our R&D centre is to raise standards across multiple disciplines in the contact center environment. To meet this challenge, we produce value-added software. Our team focuses on understanding the needs of our customers and developing bespoke services to address these needs. Our team is highly skilled, and they are continually trained and assessed to ensure that our customers are supported at the highest level.
Engin Bıçakçı
Chief Technology Officer
When your customers speak, we’re all ears. Simply through their voices, we recognise what they say, verify who they are and analyse what they want. We increase the automation capabilities of your company while enhancing the customer experience with our human centered approach.
Taylan Kapan
Speech Services Director
In all of our operations, our aim is to create happy customer experiences. We use the latest technologies and services to create cost-effective solutions. We deliver exceptional customer experience journeys that have a positive impact on both our customer and their customers
Mustafa Murat Gül
Chief Operating Officer
13+
Foreign Languages
2100+
Installed seats
100+
Projects
40+
Satisfied Customers
Our Latest Projects
We all know the quality is the best business plan. Our motto is happy employees, successful projects and satisfied customers.
Meet Our Specialists
Our people and their experience
are the most important parts of our perfect combination.
Feyza Güneş
Director, Human Resources
Şebnem Dinç
Director, International Projects
Emre Erkan
Chief Sales Officer
Cemal Arık
Digital Transformation Solution Architect
Mustafa Murat Gül
Chief Operating Officer
Ufuk Betiner Önengüt
Senior Director, UX/UI Design
Engin Bıçakçı
Chief Technology Officer
Taylan Kapan
Senior Director, Speech Services